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Imported video changes brightness

New Here ,
Oct 25, 2022 Oct 25, 2022

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Hello, when I import video file from camera roll it's changing the colors/lighting/brightness and presets doesn't looks like it's supposed to be. Please help to resolve this issue. Thank you in advance 

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iOS: iPhone

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Adobe Employee ,
Oct 25, 2022 Oct 25, 2022

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Hi there,

 

Thanks for reaching out.

Which version of Lightroom mobile are you using? What is the file format of the video? 

If your images are synced, try re-installing the application. 

It would be great if we could see what you’re seeing. Please post a screen recording/ screenshot of what’s happening, and we will help sort it out. Here are instructions for making a screen recording - https://bit.ly/3Fkf5Vd.

 

Thanks,

Ranjisha

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New Here ,
Oct 28, 2022 Oct 28, 2022

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Hello, I attached screenshot with LR version and screen recording. 

981A7B51-A182-4628-99AC-C29E728FEEF8.png

 

7DBCB36B-D681-4413-80B4-26C3D98626D7.png

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Adobe Employee ,
Nov 14, 2022 Nov 14, 2022

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Hi @Nina26792827j55e 

There is a new app update available today, Lightroom Mobile iOS version 8.0.1.  If you search for and open the Lightroom listing inside your App Store app, you will see the update.  

Does installing the update help?

Reading your post again, it seems like you are asking why the grid thumbnail image doesn't look the same as video.  iPhone captures video in HDR - high dynamic range.  This can videos appear more luminous (brighter) than image thumbnails which are JPG images that do not have HDR.  

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New Here ,
Apr 16, 2023 Apr 16, 2023

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Hi there, I found this topic and I'm having exactly the same issue. The videos change their brightness and contrast once added to Lightroom. It does not happen like this when I upload my videos to any other app. And it looks like other users don't have this issue either.. How this can be fixed? I have the latest app version. If I delete the app, will my gallery synchronise after re-installing? Thanks

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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@Kate29435115nkd3 

What device and OS version are you using?

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New Here ,
Apr 18, 2023 Apr 18, 2023

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iPhone 12 Pro Max, os 16.1.1

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Hi @Kate29435115nkd3 

Thanks for the details.  I cannot reproduce the problem so far, and so it's hard for me to provide an actionable bug to the dev team.  Whether I try a usual HDR video, or one that I've edited in iOS Photos.app, each video imports into Lightroom with the same exposure level for me.

 

Could you please capture a screen recording showing me your steps/workflow?  If you would prefer to send me the video screen recording privately, click on my user name here to send me a private message.  If you cannot attach the video to that message, I will share an email address you can message directly

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New Here ,
Apr 20, 2023 Apr 20, 2023

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It's okay, here is the google drive link with screen recording

https://drive.google.com/file/d/1I3a9uA7TQkI2e4lwBVlPmNjEevyqhlWk/view?usp=share_link

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New Here ,
May 01, 2023 May 01, 2023

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Hello, any update on this? I keep paying for pro version without being able to edit videos in a hope that this will be fixed for me

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Community Expert ,
May 01, 2023 May 01, 2023

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Lightroom cannot deal with HDR video. If your video is HDR (the default on iPhones), you will see the brightness of highlights and perceived contrast change because it will display as SDR video. The same is true for HEIC images. They won't work correctly in Lightroom. Nor anywhere else by the way as HDR HEIC images are basically unsupported by anything not Apple and you can't export to any file format that can do HDR.

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