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Importing images failed in Lightroom mobile on Android 9

New Here ,
Jun 13, 2022 Jun 13, 2022

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While importing pictures to my Lightroom mobile, it doesn't work, said "one photo failed to import".. that was appeard suddenly.

How can I solve this problem?

My android version is: 9

 

 

 

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Hi there, 

 

Sorry that you cannot import one image in Lightroom mobile as you're getting an error message " one photo failed to import."

Which exact version of Lightroom on your mobile are you using? Do you get the error while importing from a specific location or a specific image/collection? What is the file format of the image? 

 

You may check out the suggestions offered in this discussion: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-mobile-failing-to-import-phot...

 

If the issue persists, please share a diagnostic log with us.

Help wiki page to generate diagnostic logs here: https://helpx.adobe.com/lightroom-cc/kb/generate-share-logs-lightroom-mobile.html

 

Let us know the outcome.

 

Thanks,

Ranjisha

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New Here ,
Jun 14, 2022 Jun 14, 2022

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Good evening!

My Lightroom version is: 7.2.0,  and my android(mobile) is 9
 
The problem applied on any location which import from.
 

The app was working properly, but this issue happened suddenly!

I will be grateful for you if that problem solved

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