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Impossible to import leica q pictures on the app

New Here ,
Jan 24, 2022 Jan 24, 2022

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Hello, anyone having this issue. This have Been a major problem for me the last few months and i do not know how to proceed. 

ps: i can import the exact same pictures on my computer...

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iOS: iPhone , macOS

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Adobe Employee ,
Jan 24, 2022 Jan 24, 2022

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If Apple's Photos.app can import Leica images from a SD card to your camera roll, then Lightroom should be able to import the images.  If iOS doesn't provide support for the Leica images on your device, this isn't a Lightroom issue but is an iOS/platform issue.  

 

As a workaround, you can import into your same Lightroom account and sync your Leica photos to cloud storage if you sign into Lightroom at https://lightroom.adobe.com/ -- this is Adobe's Lightroom web app.  Import using Lightroom web works best on a Mac or PC browser, especially if you want to import directly from a SD card.  And you do not need the full Lightroom Desktop subscription to use the web app -- your Lightroom Mobile subscription also provides Lightroom Web access.

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