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(iOS) Lightroom Mobile premium plan

New Here ,
Sep 11, 2022 Sep 11, 2022

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hello !! I have subscribed your lightroom mobile premium plan(hk$38/plan) on 9/9 .But today (11/9) I cannot edit my raw photos. I have checked that I m logging in with the same account. May I know what's wrong...

 

 

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Android , iOS: iPhone

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Adobe Employee ,
Sep 13, 2022 Sep 13, 2022

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Hi Wing,

 

Thanks for reaching out. We're sorry for the trouble with Lightroom. I've reviewed your profile & I could not locate an active Lightroom subscription.

 

Subscriptions purchased from Apple Appstore, Playstore & Samsung store are managed at the respective stores. You can modify your subscription through the Apple App Store. Check this article to learn more about this: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

 

You can subscribe to Adobe Lightroom from this page: https://www.adobe.com/creativecloud/plans.html

 

Let us know how it goes.

Thanks!

Sameer K

 

 

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New Here ,
Sep 13, 2022 Sep 13, 2022

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So I should not purchase the $38monthly plan ?

I just click in your app

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