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[iOS] Lightroom - Trial version in spite of valid subscription

Guest
May 09, 2021 May 09, 2021

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Dear Community,

last night I got the Lightroom subscription via the Adobe.com website. On the Mac, this subscription apparently works without any problems, at least I can't see anything to the contrary. On the iPhone and iPad, however, Lightroom continues to insist that it is only a trial version.

 

Steps taken so far:

  • Tried "Restore Purchases" in the mobile app (probably only works for in-app purchases anyway?)

  • Restarted the phone

  • Logged out of Lightroom and logged back in

  • Uninstalled and reinstalled Lightroom

  • Logged in with Adobe account instead of Apple ID (both accounts are linked)

  • Used mobile data instead of Wifi to exclude blocking of Adobe servers (my private Wifi uses NextDNS to block trackers and here Adobe addresses are known to be blocked as well)

 

Does anyone have any ideas what else I could do to solve this problem?

 

Thank you in advance and let's get through this Monday stress-free 🙂

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iOS, Mobile, Problem or error

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Adobe Employee ,
May 10, 2021 May 10, 2021

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Hello @Deleted User 

Thank you for contacting us, and sharing the details you did.  We think we fixed this for your account -- can you check again?

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