Issue on the edge of photos, in Lightroom (perhaps a problem of ‘Geometry’ panel)

[Daniele5C18]

Hello,

This is the second post I've written in recent days about Adobe products. I happened to update all my apps (I don't update them often to avoid this kind of thing happening). Now I'm facing problems that are slowing down my work.

In this case, I discovered that version 9.0 of Lightroom desktop eats part of the edge of photos. Not all of them, just some (probably all those that have been manipulated with the “Geometry” panel under “Crop”. The bug may be in this panel).

They are all raw files. And they were taken with a Sony A7III.

As you can see from the video I'm attaching, the side edge of about 20-30 pixels disappears, where in reality those pixels are there. As you can see in the video, I simply changed the software version: from 9.0 to Lightroom 8.3.1. The latter displays the images correctly. The former does not: the edges of the images I showed you (but there are many others) are eaten.

Now, I understand that these are problems that happen, but unfortunately I have to tell you that, like everyone else, I work. And I don't have time to report every bug that occurs (if you look at my history with Lightroom support, everything has happened: they even compensated me on one occasion).

You are working on a beautiful and powerful piece of software. But the impression is that, with every major change, something always breaks. I apologise for this. But it is really frustrating.

I am attaching a video showing what happens. I am also attaching the system information file, copied from Lightroom. My computer is a Microsoft Surface Pro 8, with Windows 11 updated.

Please note, important: this is not just a problem with Lightroom Desktop, it is a problem with the Lightroom engine in general: when I connect to lightroom.adobe.com and view my photos from the web, the error is identical (as in version 9.0).

I don't know if this is an error that only affects Sony.
What is certain is that it affects all systems, as it is identical in the web version. If I understand correctly. If necessary, I can attach a video showing how it appears on lightroom.adobe.com, but I assure you that the error is identical.

Thank you if you can resolve this, and have a good day,

Daniele Muriano

[Daniele5C18]

P.S.
I realized that I sent the system information file obtained from Photoshop, not Lightroom (due to another thread). If necessary to find a solution to the problem, I will reinstall version 9.0, generate the system information file from there, and send it (I now have to use an earlier version in order to edit my photos correctly).
I hope my report is clear; I have tried to be precise.
Thank you, have a nice day.

[Aleke]

Hi @Daniele5C18, welcome to the community!
Quick question, were these photos ones where you changed the geometry in the previous version? I haven’t been able to reproduce the issue on my end. Could you try a different file format and see if that’s also affected? Also, does it only happen after waiting about 5 minutes?
One more thing: your GPU drivers haven’t been updated in about 37 months according to the System Info. It might not fix this specific issue, but updating them definitely wouldn’t hurt.
Thanks so much!
Alek

[Daniele5C18]

Hi Alex, thanks for the reply!

Sorry, Alex, but I don't understand your question.
Maybe the problem is my bad English. I'll try to be clearer.

Lightroom 8.3.1 – works correctly, displays the edited image.
Lightroom 9.0 – doesn't work correctly, but slightly crops the edges of the image, as shown in the video.
What does "5 mins later" mean? It means this: I'm using Lightroom 8.3.1 and everything is fine. In five minutes I update the application. Everything is wrong. Dozens of images have cropped edges, like the ones I showed.
I've edited these images over the years, with various previous versions of Lightroom. Now Adobe has updated the software. And all those images are slightly cropped.
If I go back to version 8.3.1, the images display fine. But I don't want to have to stay on version 8.3.1 forever.

I'd like to add that the bug also affects the web version of Lightroom: Lightroom Web now behaves like the desktop version 9.0, cropping those images along the edges.
Lightroom Web didn't behave that way before. Just as Lightroom Desktop didn't behave that way before.
So there's a problem. Sure, I can use version 8.3.1 for now, but I don't want to go on like this forever.

NOTE: When I write “cropped,” I mean that those pixels are no longer there; they are no longer considered. It is as if the image ended twenty or thirty pixels earlier. As if those pixels no longer existed.

The images I showed are two RAW files from a Sony A7III.

Thanks if we can fix this.

And thanks for reminding me to update the GPU drivers: unfortunately, the strange behavior also affects the web version, where those drivers have little to do with it. Even if I export a JPEG (without even viewing it), the image is cropped. That is, the image has a white corner or a white stripe in one corner. To get a correct export, I have to use Lightroom 8.3.1 or lower versions, as I said.

(This problem has a consequence. Now Lightroom has decided to slightly crop some photos at the edges. I might be working on another two hundred photos, for example. In six months, the next version of Lightroom will fix the bug. But I edited the photos while that erroneus visualisation was still active. What happens? I'll end up with dozens or hundreds of "wrong" photos again).

If you need me to send you RAW + xmp file that has this problem, I can do that. That way, you can check the bug yourself.

Please, Alex, reassure me that you understand the problem. Thank you. Have a nice day!

Daniele

[Daniele5C18]

I forgot to tag you, sorry. And I spelled your name wrong (Aleke, not Alex, I apologize).

Wishing you a good day, @Aleke 

[Daniele5C18]

Hi,

some time ago, I tried to report a problem, but I had no luck. After spending a lot of time with support trying to explain myself, I was directed here.
I tried to explain the problem, but no one understood the post (perhaps I didn't explain myself well). I added more information, but no one responded.

I am therefore forced to write another post to report the problem.
To summarize:

I upgraded from version 8.3.1 to version 9.0 of Lightroom, and I noticed that some edited raw files (Sony A7III, .arw) are not displayed correctly. And, of course, they are not exported correctly.
If the image is straightened/rotated/transformed (using the Transform panel), Lightroom desktop eats up several pixels along the edge. The result is that many images that were displayed correctly in all previous versions of Lightroom are no longer displayed correctly.
I have made a video (which I hope is very clear) showing the problem.
I am attaching the video and the system information file obtained from Lightroom.
I look forward to hearing from you.

Thank you!