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Issue With Restoring Lr Mobile Annual Subscription

New Here ,
Apr 20, 2024 Apr 20, 2024

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Dear Lr Team , Greetings! I am a novice user of the Lr Mobile application and thoroughly enjoy your app. However, I've recently encountered an issue which I hope you can assist me with. Previously, I completed an annual subscription to Lr Mobile using my Google account associated with Email A. At the time of subscription, the email I used was Email B, not my Google account. Hence, my Adobe ID and Google account do not align. I recently switched to a new phone and have encountered a problem. I am unable to restore my annual subscription when logging in with my Adobe account on the new device. I believe this issue might be due to the Adobe ID and the Google account used for subscription not being the same. I am troubled by this problem and sincerely hope to continue using your fantastic application. I would greatly appreciate your guidance on how to restore my annual subscription on my new phone. I eagerly await your response.

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New Here ,
Apr 20, 2024 Apr 20, 2024

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我也遇到了同样的问题,订阅后无法使用高级功能。

Screenshot_2024-04-21-12-36-27-116_Google Play 商店.png

Screenshot_2024-04-21-12-56-33-108_Lightroom.png

Screenshot_2024-04-21-12-57-08-303_Lightroom.png

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New Here ,
Apr 22, 2024 Apr 22, 2024

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same issue

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