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Issues with dngs being imported empty. Bug

Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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I sell presets online and I've received 7 complaints today all saying for the first time that their dng files don't work. After checking with my customers, these dng files are indeed being imported as "empty". They don't contain any information like they used to. I tried the same files on my older version of Lightroom mobile and they work fine. This is clearly an issue with the latest update of the app. All users who had this issue had just dowloaded the new app. Can you please fix this?

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Mobile, Problem or error

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Adobe Employee ,
Mar 19, 2021 Mar 19, 2021

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Hi there,

Welcome to the community!

This issue has been logged as a bug and our product team is working on a fix for the same which might be out very soon. You may check and follow this conversation for any updates regarding this. https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/m-dng-imports-after-6-2-update-doesn-t-...

Regards,
Sahil

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Adobe Employee ,
Mar 22, 2021 Mar 22, 2021

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Please try out our latest version that has a fix for this issue.

Thanks,
Ignacio

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