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It is impossible to update or download anything using creative cloud. Tech Support closes help chat

New Here ,
Jan 28, 2024 Jan 28, 2024

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I am having a hell of a time downloading any file with Creative Commons. Any time I try to update lightroom I get to about 2 or 3% download and then it cancels and fails. There is no autoresume or any feature. It just starts the download over at 0%

I reach out to customer support and they send me a direct download link. The download gives me about 5mb of data at a time before the download fails and I have to hit "resume download" in my browser. I hit resume download about 800 times to receive my new updated light room.

Literally no other service I use for downloads has this issue. I can easily download 100gb files on Steam without any issue whatsoever. This issue with adobe is super frustrating and I wish downloading and updating files didn't have to be like pulling teeth. 

Not to mention half the time lately customer support closes out the conversation on me before any resolutions happen

This is why I am posting to the forum hoping someone can see this and help me out.

I have Starlink satellite internet so sometimes I might not receive a packet of data or something. Apps like Steam have no problem with this and I can download a huge file without interuptions so I just beg that similar possibilities can happen with Adobe. I just want my stuff to be updated and it's literally impossible to do so with the current version of creative cloud. 

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Community Expert ,
Jan 28, 2024 Jan 28, 2024

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Are you asking about Installing Lightroom or downloading photo files.?

Installing Lightroom-Desktop on a Windows-PC is all done using the Adobe Creative Cloud Desktop App. The App controls both the download and install. Is your problem with the Creative Cloud Desktop App?

How is Creative Commons  involved.?

 

Regards. My System: Lightroom-Classic 13.4, Photoshop 25.9.1, ACR 16.4, Lightroom 7.4, Lr-iOS 9.0.1, Bridge 14.1.1, Windows-11.

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