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New Here ,
Jul 11, 2021 Jul 11, 2021

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Ich kann seit mehreren Monaten nicht auf die Funktionen von Lightroom zugreifen, obwohl ich monatlich 4,99 € zahle. Zudem sind meine selbst erstellten Filter verschwunden! 

TOPICS
Crash or freeze, FAQ, Feature request, How to, Import and share, Mobile, Performance, Presets or profiles, Problem or error, Sync

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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Hello @defaultmpsv7mo4b2xg 

 

Please try the help described here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

 

If Restore Purchase fails to work, and the error message you mentioned says something about "duplicate purchase" this means you have another Lightroom account based on another email ID, and it is that other email address that is subscribed in Lightroom.  Please try signing into Lightroom with other email addresses you use, and see if you can find the subscribed account.

 

If you wish to cancel Lightroom Premium, please see this for more help: https://support.apple.com/en-us/HT202039 

 

The last app update moved the Preset button.

 

Regarding "Filters" -- the Presets/filters and Profiles buttons moved locations on the Edit toolbar -- Look towards the options on the left side of the Edit screen.  Tap Presets, and switch from Premium to the Library tab, and scroll down until you see User Presets--your presets should be there.

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