Laptop issue

Report · Mar 21, 2021

Good afternoon.

I have a subscription to premium LR mobile and when I attempted to log in on my laptop today, it's saying I'm not subscribed and I need to pay again. I paid for the annual subscription about 5 or 6 months ago. And I can still sign in on my tablet and phone just fine. VERY frustrating. Any help would be appreciated.

Thanks!

Report · Mar 25, 2021

Lightroom-Mobile Premium is only available for "Mobile" devices! (phones, ipads, etc)

For a Mac or PC Laptop you need Lightroom v4.2 (known as Lightroom-Desktop) which is only available in a subscription direct from Adobe (not Apple store, etc)

You may be able to change your plan if you contact Adobe Customer Care.

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .