License change and lost photos.

[Mr E Green]

First issue:  My organization changed my license (username removed by moderator) and allowed my old license to expire.  I need help getting my old photos on my new license.  Is there anything that can be done?  

Second issue:  I uploaded about 200 photos this summer, did some editing on them, but those photos disappeared when I tried to continue editing.  Now I can't find them on any of my other cloud drives or memory cards.  Is there any way to find those photos?  They were from a family trip and had some Revolutionary War reenactment.  I would love to see if those photos could be recovered.

[Anshul_Saini]

Hi @Mr E Green,

Thanks for reaching out. A license transition handled by your organization can affect access to cloud-stored assets, and we’ve seen similar cases in the community where experienced users pointed out that the resolution usually depends on the IT admin’s actions rather than something you can fix on your own. Let’s walk through the correct steps.

For the photos tied to your previous license:
• Please share the following HelpX article with your IT administrator so they can initiate asset reclamation for your old account:
https://adobe.ly/3Ko8PUF
• If you are a student or working under an education/enterprise setup, your admin may instead need to use the file transfer workflow described here:
https://adobe.ly/48SzTEM

For the missing photos you uploaded and edited this summer:
• If those images were stored under your previous license’s cloud storage, they would no longer appear once that license expired. Asset reclamation (linked above) is the only way to recover them.
• If reclamation is not completed within the required window by your admin, cloud assets may no longer be retrievable.
• If your admin is unsure how to proceed or encounters issues, please ask them to open a support case with our support through the appropriate channel:
https://adobe.ly/48SmLzx
https://adobe.ly/4rCO3RX

Best regards,

Anshul Saini