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Licensing issue with Lightroom

New Here ,
Feb 17, 2022 Feb 17, 2022

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I ordered Lightroom CC 1Tt from the online store. I paid for it for a year and can't get it activated. Request this: Enter the code to redeem your purchase. What to do?

Regards Hannu

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Adobe Employee ,
Feb 17, 2022 Feb 17, 2022

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Hi,

 

We're sorry about the trouble with Lightroom. Would you mind telling us the application version you're using? If you're using the latest version of Lightroom (5.2), please try signing out of the Creative Cloud desktop app & signing back in to check if that helps.

 

Also, please ensure that you're signing in to the application with the same ID with which you've signed in to the community.

 

Regards,

Nikunj

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