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Lightroom 6.4 Unable to Play Some Videos

New Here ,
Jul 17, 2023 Jul 17, 2023

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Fresh Windows install (21H2), fresh Lightroom 6.4 install. I just signed up for the trial yesterday.

 

Most of my videos play fine, however when attempting to play some videos the preview is a blank grey screen and I receive the message ''Unable to play this video - it requires a component that isn't available for this computer''. 

 

The file I am trying to play is a .mpg and it plays in VLC player fine. File properties attached.

 

I am moving all of my photos from my MacBook to Lightroom, however this issue is a showstopper and I will have to cancel subscription if this issue is not fixed.

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Adobe Employee ,
Jul 17, 2023 Jul 17, 2023

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Without a copy of your video it is hard to say what the issue is.

Reviewing: https://helpx.adobe.com/lightroom-classic/kb/video-support-lightroom.html 

  • MPG; MPEG-1 and MPEG-4 compression formats only

 

Is it possible your video has an unsupported compression format?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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