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Lightroom 7.4 still doesn't resolve my issue.

New Here ,
Jun 18, 2022 Jun 18, 2022

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Still having the same issue of having the system go unresponsive after a random amount of time. My sliders grey out and i cant use them. Picture quality doesn't load up either. Picture very pixelated

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Adobe Employee ,
Jun 20, 2022 Jun 20, 2022

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Hi there,

 

Thanks for reaching out. We are sorry for the trouble. We are here to help.

 

Could you please share the exact version of Lightroom you are working on & the specific operating system you are working on? Lightroom 5.4 was released for Windows & macOS & Lightroom mobile 7.4 for (iOS/Android).

If you are working on a mobile device, is it an Android or iOS-based device (iPhone/iPad)? How much free space does your mobile have?

 

Does this happen when working on specific files or file types (JPEG or RAW)?

 

If you are working on Adobe Lightroom (cloud) on a desktop (Windows/macOS), please go to Lightroom  > Preferences > Performance > Use Graphics Processor > Set it to Off if it is on Custom or Auto.

 

Please share more details about the issue so that we can suggest better.

 

We hope to hear from you soon,

Thanks!

Sameer K

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