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Lightroom 7 crashe at startup

Explorer ,
Oct 18, 2023 Oct 18, 2023

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Since Sonoma upgrade, Lightroom crashe at startup.

I reproduced this bug on 3 differents Mac with shared licences.

Lightroom open and crash immediatly if a user is logged in Adobe CC.

macOS Sonoma 14

Lightroom 7.0

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Oct 18, 2023 Oct 18, 2023

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No crash dialog.

No Apple crash dialog.

However, there is a lot of errors in macOS Console.

Here some screenshot.

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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Please go to Help>System Info… and provide us the exact installed version number of your software. 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Oct 18, 2023 Oct 18, 2023

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The exact installed version is Lightroom 7.0.

Btw, i can't go to Help>System Info because Lightroom crash at startup.

 

 

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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Can you screenshot the icon in your Dock?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Oct 18, 2023 Oct 18, 2023

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Lightroom icon is not in the Dock.

Here is the icon from the Applications folder.

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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Thank you.

If you installed from the Mac App Store, you should probably install the 7.0.1 update. 
If you installed from the Creative Cloud Desktop app, you should probably attempt a clean reinstall. 

 

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Oct 18, 2023 Oct 18, 2023

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I already try to uninstall Lightroom and reinstall from Adobe CC.

Adobe CC don't allow me to install 7.0.1.

7.0 is the last version available.

Ill give a try with the App store 7.0.1 version.

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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I already try to uninstall Lightroom and reinstall from Adobe CC.
(Did you follow the exact procedure I described?)

Adobe CC don't allow me to install 7.0.1. 
(Yes, that is because 7.0.1 is Mac App Store only)

7.0 is the last version available.
(Correct)

Ill give a try with the App store 7.0.1 version.
(That isn't what I said to do unless you originally installed from the Mac App Store. Did you? )  

Please try the Clean Install exactly as I've posted it above. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Oct 18, 2023 Oct 18, 2023

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I manage more 30 Macs with Adobe CC shared licences, i can't follow the exact procedure on all devices.

Lightroom was installed from Adobe CC app.

Ill try the exact procedure on a single Mac studio 🙂

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