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Lightroom CC crashes when "loading new presets"

New Here ,
Aug 10, 2018 Aug 10, 2018

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Had a good search on this forum, and it appears my problem may be a little different from others.

When opening LR CC (macOS) and clicking on the presets tab, it always tries to load new presets, gets half way through, and then crashes.

There are a ton of naff presets (5,000+) that I've since deleted from LR Classic, and don't want to import. I try to delete these from LR CC - they keep showing, I delete the presets, but LR CC keeps crashing and they re-appear once opening the app.

Any help is much appreciated..

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correct answers 1 Correct answer

Adobe Employee , Aug 22, 2018 Aug 22, 2018

Hi nogginK,

We're happy to announce the release of Lightroom CC 1.5.

This update includes the fix for Lightroom CC crashing after trying to go to the Presets tab | Photoshop Family Customer Community

Here's the list of what's new in this release: New features summary for the October 2017 and later releases of Lightroom CC across devices

Let us know if the update resolves the problem for those affected and share your feedback with us.

Regards,

Mohit

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Adobe Employee ,
Aug 10, 2018 Aug 10, 2018

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Hi nogginK,

We're really sorry for all the trouble. We have identified this issue as a bug after Lightroom CC 1.4 update and our engineering team investigating a fix. In the meanwhile, you can refer the available workaround to fix this issue for now.

Here's the link: Lightroom CC 1.4 crashes while opening the Presets panel

Feedback link: Lightroom CC crashing after trying to go to the Presets tab | Photoshop Family Customer Community

Regards,

Mohit

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New Here ,
Aug 10, 2018 Aug 10, 2018

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Hi Mohit,

I've tried this, and I'm still getting LR CC crash.

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Adobe Employee ,
Aug 22, 2018 Aug 22, 2018

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Hi nogginK,

We're happy to announce the release of Lightroom CC 1.5.

This update includes the fix for Lightroom CC crashing after trying to go to the Presets tab | Photoshop Family Customer Community

Here's the list of what's new in this release: New features summary for the October 2017 and later releases of Lightroom CC across devices

Let us know if the update resolves the problem for those affected and share your feedback with us.

Regards,

Mohit

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Explorer ,
Oct 12, 2023 Oct 12, 2023

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Lightroom Classic 13.0 crashes when you open the new blur tool at least 50% of the time. Also if you move the blur slider to fast it crashes. Shuts down.

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Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

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LATEST

You’ve posted to an ancient thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same one you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better off posting to a new thread with fresh, complete information, including system information, a complete description of the problem, and step-by-step instructions for reproduction. 

 

If the issue is the same, we will merge you back into the appropriate location. 

 

Thank you!

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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