Lightroom CC crashes

[lindseym52120872]

I'm trying to upload some presets to Lightroom CC but as soon as i click the three dots it crashes.

I've sent multiple crash reports and haven't heard anything back. 

If anyone can help that would very muchly appreciated,

Thank you, Lindsey.

[kglad]

[moved from Adobe Creative Cloud to Lightroom Classic CC — The desktop-focused app]

[dj_paige]

lindseym52120872

Do you mean Lightroom Classic CC or Lightroom CC? If you mean Lightroom CC, you need to post in the Lightroom CC forum.

[lindseym52120872]

Sorry didn’t realise there were two different versions I’m new.  its Lightroom CC not classic

[Mohit Goyal · Accepted solution]

Hi All,

We're happy to announce the release of Lightroom CC 1.5.

This update includes the fix for Lightroom CC crashing after trying to go to the Presets tab | Photoshop Family Customer Community

Here's the list of what's new in this release: New features summary for the October 2017 and later releases of Lightroom CC across devices

Let us know if the update resolves the problem for those affected and share your feedback with us.

Regards,

Mohit

[AxelMatt]

The first thing you should try is to deactivate the GPU support. This helps with several problems.

Adobe Lightroom GPU Troubleshooting and FAQ

If this doesn't help we need more informations about your environment.

Which version of Lightroom do you use?

Which operating system do you use?

Is your system up-to-date?

Which error messages do you get?

[AxelMatt]

Moved from Lightroom Classic CC — The desktop-focused app​ to Lightroom CC — The cloud-based photo service​