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Lightroom cloud-based) y Lightroom Móvil - no responde

New Here ,
Mar 04, 2022 Mar 04, 2022

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Hoy 04 de marzo, al abrir online mi app Lightroom para pc, no responde, se queda colgado. He probado a abrir también Lightroom para móviles y tampoco responde. 

¿Alguien sabe si hay algún problema o está fallando?

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Chrome OS , Web , Windows

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Adobe Employee ,
Mar 04, 2022 Mar 04, 2022

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Hi there,

 

Thanks for reaching out. We are here to help.

Could you please confirm the application version, which is not working as the description refers to Adobe Lightroom & Lightroom Mobile, while the screenshot is for Lightroom Classic?

 

If both of the applications are freezing/crashing or unable to launch, please check this article to troubleshoot most issues:  https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

 

If you are using Lightroom Classic, please check the series of steps on this article: https://helpx.adobe.com/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html#re...

 

We hope this helps.

Thanks!

Sameer K

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