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Lightroom collections missing after re-subscribing the application (macOS)

New Here ,
Jul 22, 2022 Jul 22, 2022

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All of my collections are removed/deleted after one of my payments got cancelled and I paid for it again. Can someone help me through this 

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hi there,

 

Sorry to hear that the collections are missing in your Lightroom. Thanks for reaching out. We're here to help.

Which version of the application and macOS are you using? Can you try signing out and signing back in once? Have you tried reinstalling the application after the payment got canceled? Were the collections synced? 

Are you logged in with the correct AdobeID?

 

We're here to help, just need some more info.

 

Thanks.

Ranjisha

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