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5

Lightroom crash au lancement

Community Beginner ,
Oct 26, 2023 Oct 26, 2023

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Bonjour,

 

Je ne peux pas lancer l'application Lightroom (version 7.0) : lorsque je le lance, le logiciel se démarre normalement mais à la seconde où il s'ouvre, il se ferme.

 

J'ai cherché à travers les disscussions / forums pour trouver une solution, mais aucune ne fonctionne. 

 

Mon Mac est à jour et mes logiciels également.

 

Les infos sur mon mac sont les suivantes: 

iMac (Retina 5K, 27 pouces, fin 2015)

4 GHz Intel Core i7 quatre cœurs

24 Go 1600 MHz DDR3

AMD Radeon R9 M395 2 Go

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Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 26, 2023 Oct 26, 2023

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There's no crash dialog, it just closes. 

And I'm using the exact same email adress using my apps and the forum (same creative cloud account).

So it's weird if you don't see anything 😕

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Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

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If you did not see a crash dialog, then Adobe has received no reports from you. 

 

Have you checked your Apple logs? Contacted Apple support?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 26, 2023 Oct 26, 2023

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Looks like there's issues from Apple.. Will contact them and try to figure it out.

Thanks for your help !

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