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Lightroom Crashes After Making Mask

New Here ,
Jun 25, 2024 Jun 25, 2024

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I got Lightroom today and am running Lightroom 7.4 on Windows 10. The app crashes every time I make a mask(or very soon after). This only happens when I make a mask. Any idea about what could be causing this and how to fix it?

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Adobe Employee ,
Jul 03, 2024 Jul 03, 2024

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Hey, @Andrew38250265modc. Welcome to the Lightroom Community. I'll need more info to help you figure this out. 

 

What version of Lightroom & the operating system are you working on? Is there a crash report pop-up when Lightroom crashes? 

 

Please submit crash reports & I'll look them up with your Adobe ID that you're signed in to the community with. Head here for the steps: https://adobe.ly/4bsIxrJ

 

In general, the troubleshooting steps shared here will help address most GPU-related crash issues: https://adobe.ly/3HPkp6s

 

Let me know how it goes. 

Thanks! 

Sameer K

(Use '@mention' to tag me when you reply)

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