Lightroom crashes on open

[seanm2861900]

Macbook Pro 21 - M1 Pro Ventura 13.4

Lightroom CC crashes on open, uninstalled, reinstalled, restarted, and cleared preferences.

No error message.

All other Adobe software is running fine; any help would be appreciated. 

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

[seanm2861900]

No crash reports - I open the app, the startup window completes, the application opens, and then disappears immediately. No error message nothing happens. Have tried opening directly, through the CC app, and through a .raw file.

[Rikk Flohr: Photography]

Please go to Help>System Info… and provide us the exact installed version number of your software. 

[seanm2861900]

It does not stay open long enough to do that. CC says up to date Version 6.4.

[Rikk Flohr: Photography]

Let's perform a clean reinstall as a diagnostic step.

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

[seanm2861900]

Done, exactly as instructed. The same crash from the video I posted; the splash page appears, and the app opens then disappears with no crash report.

[Rikk Flohr: Photography]

Thanks for attempting that. 

I was looking at Smit's post here on Lightroom Classic and was wondering if you are seeing something similar: https://community.adobe.com/t5/lightroom-classic-bugs/p-can-t-launch-the-most-recent-update-of-light... 

I realize that thread is about Classic but can you try resetting permissions on those mentioned folders?

[seanm2861900]

Yes, checked that now and those folders already had read and write permissions.

[Rikk Flohr: Photography]

I suspected that would be the case, but it was worth verifying. 

Let's get a copy of your console log. It should be in this location:  ~/Library/Application Support/Adobe/Lightroom CC/lrcc_console.log

[seanm2861900]

Attached the log and pasted the text into the reply. 

2023-06-20 11:02:21.481 Adobe Lightroom[1247:39791] Lightroom version: 6.4 [ 20230601-0912-70a59ed ] (Jun  1 2023)

2023-06-20 11:02:21.891 Adobe Lightroom[1247:39841] [branch.io] BNCPersistence.m(57) Warning: Failed to read 'io.branch/com.adobe.lightroomCC/io.branch.sdk.network_queue -- file:///Users/seanmorphy/Library/Application%20Support/': Error Domain=NSCocoaErrorDomain Code=260 "The file “io.branch.sdk.network_queue” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Users/seanmorphy/Library/Application Support/io.branch/com.adobe.lightroomCC/io.branch.sdk.network_queue, NSUnderlyingError=0x60000248e2b0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}.

objc[1247]: Class VFExporterMessageDelegate is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/CameraRaw.lrtoolkit/Versions/A/CameraRaw (0x15e20c0d0) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/video_toolkit.agtoolkit/Contents/MacOS/video_toolkit (0x10fd30ba8). One of the two will be used. Which one is undefined.

objc[1247]: Class VFTools is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/CameraRaw.lrtoolkit/Versions/A/CameraRaw (0x15e20c120) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/video_toolkit.agtoolkit/Contents/MacOS/video_toolkit (0x10fd30c48). One of the two will be used. Which one is undefined.

objc[1247]: Class VFExporter is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/CameraRaw.lrtoolkit/Versions/A/CameraRaw (0x15e20c170) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/video_toolkit.agtoolkit/Contents/MacOS/video_toolkit (0x10fd30c98). One of the two will be used. Which one is undefined.

Objects orphaned in transit queue

{

 [ "status" ] = "notDone",

 [ "data" ] = LightUserData( 0x60000644a160 ),

 [ "selector" ] = "data",

}

{

 [ "status" ] = "done",

}

Objects orphaned in transit queue

{

 [ "status" ] = "done",

 [ "selector" ] = "data",

}

Objects orphaned in transit queue

{

 [ "status" ] = "done",

 [ "selector" ] = "data",

}

Objects orphaned in transit queue

{

 [ "status" ] = "done",

 [ "selector" ] = "data",

}

[Rikk Flohr: Photography]

Thanks. I've passed this along to the engineers. 

[Rikk Flohr: Photography]

One detail, pointed out by our dev - can you open the App from the Applications folder rather than the Creative Cloud App?

[seanm2861900]

No, I get the same result from the video whether I open it from the CC app, the Applications folder on Mac, or by choosing a file and opening it with Lightroom.

[brucel71685091]

We have just discovered that our computer labs have the exact same issue with Lightroom. Lightroom 6.4 is no longer available with our Shared Device Licenses. It is available as a Named License. Which is not suitable for our school's computer lab environment. You might want to check your license type. CC shared Device are down to 17 applications while Named have 24 available.

[seanm2861900]

I would agree with this assesment for our lab enviroment but I currently have a named license and it still does not work. 

[현빈31646026jm22]

is there any updates on this? I have the same problem and it's killing me for the last few months. Please help..

I attached my console log file after crashing. There is no popup after the crash for crash report.

[Rikk Flohr: Photography]

Please provide your full system specifications. 

Thank you.

[현빈31646026jm22]

Sorry for the late response 

The system running the program is 2020 M1 Macbook Pro (13 inch) running Ventura 13.5