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Lightroom crashes / or stops responding usually during photo export

New Here ,
Feb 18, 2024 Feb 18, 2024

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I have moved recently to Windows 11 Pro and seem to have issues with Lightroom when browsing photos, editing them and exporting some of these. Usually problem appears after preset is applied to a photo and I move on or when I apply preset and try to export the photo to save a copy in my personal files folder.

 

Crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom" applicationVersion="7.1.2" build="20231210-1901-9bac95f" source="Windows-Client" crashType="n/a">
<time year="2024" month="2" day="18" hour="22" minute="43" second="46" timeoffset="60" timezone="Central European Standard Time"/>
<user guid="3c31e11e-c0f3-4f7a-a85d-fff37353cedd"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32694" machine="AMD Ryzen 5 5600X 6-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="12" cpuType="8664" cpuFreq="3700 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 6700 XT" description="AMD Radeon RX 6700 XT" driverDate="20240111000000.000000-000" driverVersion="31.0.24002.92" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_73DF&#38;SUBSYS_E4451DA2&#38;REV_C1&#92;6&#38;23C4BD0C&#38;0&#38;00000019" installedDisplayDrivers="amdxc64.dll,amdxn64.dll,amdxx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD3F6496A7">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD3F6496A7" symbolname="GetSettingsBlobsAll"/>
<stackStatement index="1" address="0x00007FFD3F64B7A7" symbolname="GetSettingsBlobsAll"/>
<stackStatement index="2" address="0x00007FFD3F21FB25" symbolname="AmdExtD3DCreateInterface"/>
<stackStatement index="3" address="0x00007FFD3F21FD52" symbolname="AmdExtD3DCreateInterface"/>
<stackStatement index="4" address="0x00007FFD3F2635D7" symbolname="OpenShimInterface"/>
<stackStatement index="5" address="0x00007FFD6DAD6681" symbolname="D3D12GetInterface"/>
<stackStatement index="6" address="0x00007FFD6DAD5F8C" symbolname="D3D12GetInterface"/>
<stackStatement index="7" address="0x00007FFD5B6CFE59" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="8" address="0x00007FFD5B6CDDFF" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="9" address="0x00007FFD5B215471" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="10" address="0x00007FFD5B77E122" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="11" address="0x00007FFD5B38A745" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="12" address="0x00007FFD5B38651B" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="13" address="0x00007FFD5A19E8AF" symbolname="CreateObject"/>
<stackStatement index="14" address="0x00007FFD5B3867EA" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="15" address="0x00007FFD5A19FA6B" symbolname="CreateObject"/>
<stackStatement index="16" address="0x00007FFD5B38F139" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="17" address="0x00007FFD5B34FE70" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="18" address="0x00007FFD5B34F443" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="19" address="0x00007FFD5B3A2A3B" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="20" address="0x00007FFD5A1D600B" symbolname="CreateObject"/>
<stackStatement index="21" address="0x00007FFD5A1D62F9" symbolname="CreateObject"/>
<stackStatement index="22" address="0x00007FFD5B1B6C37" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="23" address="0x00007FFD5B1A987E" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="24" address="0x00007FFD5B39E046" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="25" address="0x00007FFD5B3DCA1F" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="26" address="0x00007FFD5B78704B" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="27" address="0x00007FFD5B3F87E7" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="28" address="0x00007FFD5B1B7D28" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="29" address="0x00007FFD5A1F9F2D" symbolname="CreateObject"/>
<stackStatement index="30" address="0x00007FFDAC5C9363" symbolname="recalloc"/>
<stackStatement index="31" address="0x00007FFDAC92257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="32" address="0x00007FFDAEB6AA58" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000001D5215C1000"/>
<register name="RBX" value="0x000001D6144408D8"/>
<register name="RCX" value="0x0000000000001200"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000001D5019F5930"/>
<register name="RDI" value="0x000001D5019F3818"/>
<register name="RSP" value="0x00000037497F8DD0"/>
<register name="RBP" value="0x0000000000000001"/>
<register name="RIP" value="0x00007FFD3F6496A7"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
B9393450-1721-410F-849C-CBAE26E05A91
</sessionId>
<imsUserGuid>
E91D53615DDA9E120A495C5F@AdobeID
</imsUserGuid>
</crashreport>

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Adobe Employee ,
Feb 20, 2024 Feb 20, 2024

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

Posting a crash report, unless requested, will not help the developers identify the problem. Please submit the Adobe Crash Report via the crash dialog with your forum email address.

 

Thank you. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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