Lightroom is crashing during startup. This is a corporate account on a MacBookPro (Apple M1 Pro)
We’ve reviewed the email address you use with this forum and find no crash reports in our system.
Did you see a crash dialog?
Do you use a different email address when filling out the crash report?
Was the crash dialog Adobe’s? Apple’s?
"The crash is definitely Adobe's since the computer is working fine. " This isn't necessarily true.
If you launch the application from Finder>Applications>Adobe>Adobe Lightroom CC instead of launching via the Creative Cloud Desktop app, does it behave differently?
The same thing happens when I launch the application from Finder.
Thank you for checking.
I would recommend a reinstall and a preference file reset:
Clean Lightroom Install Procedure
If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences.
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
After reading other discussions, I have done both of these procedures multiple times. That is the reason I'm here.
Are you logging in as personal or federated (I noticed you have a federated subscription via an institution)? What happens if you log in via the opposite?
I have an institution subscription. I don't have a personal subscription because the institution I work for pays a federated one. Personal or federated should not matter.
When you log in you should be seeing a choice between Personal/Institution. Do you see that?
When I do that, it says that I have a "free account", and it says that "plan information is not available". This makes sense because I have an institutional account for a university that pays a premium for this service that doesn't work on an "institutional" account. Then when I click on the on the app it crashes again, as it has in the past. This is a complete waste of my time.