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Lightroom crashing on Launch

New Here ,
Jan 01, 2023 Jan 01, 2023

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Lightroom keeps crashing and giving me the same error message.

 

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<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.5" clientVersion="4.8.0.5" applicationName="Adobe Lightroom" applicationVersion="6.1" build="20221207-0956-730bf3f" source="Windows-Client" crashType="n/a">
<time year="2023" month="1" day="2" hour="14" minute="6" second="9" timeoffset="600" timezone="AUS Eastern Daylight Time"/>
<user guid="45230f0d-0c0a-4c91-a497-9f315d0c3520"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-AU" oslanguage="en-US" ram="16163" machine="11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz" model="Intel64 Family 6 Model 141 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2304 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3060 Laptop GPU" description="NVIDIA GeForce RTX 3060 Laptop GPU" driverDate="20220721000000.000000-000" driverVersion="31.0.15.1694" videoModeDescription="3840 x 1600 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2520&#38;SUBSYS_50E11558&#38;REV_A1&#92;4&#38;1498A8E3&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20220526000000.000000-000" driverVersion="30.0.101.2079" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9A60&#38;SUBSYS_50E11558&#38;REV_01&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_IN_PAGE_ERROR" exceptionCode="0xc0000006" instruction="0x00007FFAA62E162E">
<backtrace crashedThread="0">
<thread index="0">
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<register name="RBX" value="0x0000000000500000"/>
<register name="RCX" value="0x0000028D67932F60"/>
<register name="RDX" value="0x0000028D6A29BF20"/>
<register name="RSI" value="0x0000028D6A270000"/>
<register name="RDI" value="0x0000028D67907040"/>
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<register name="RIP" value="0x00007FFAA62E162E"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
324BB8B2-0A9D-4BD0-80D2-70FAB2DE99FB
</sessionId>
</crashreport>

"

 

I have uninstalled and reinstalled but the error keeps happening.

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Adobe Employee ,
Jan 03, 2023 Jan 03, 2023

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I'll help you figure this out. Please submit the crash report with your Adobe ID.

 

Before further troubleshooting, we must ensure you have all the data backed up locally or on the cloud.

You can log on to Lightroom Web (https://lightroom.adobe.com) to check and confirm everything is synced.

 

Try these steps:

  • Try opening Lightroom as an Administrator.
  • Log on to Lightroom Web (https://lightroom.adobe.com) & ensure everything is synced & backed up before you proceed further.
  • Go to the following location

    C:\Users\<Username>\AppData\Local\Adobe\Lightroom CC
    or
    Press Windows + R & type in the following - %localappdata%\Adobe\Lightroom CC\Data

    SameerK_0-1672775557622.png

 

  • You'll find a folder inside it with a long cryptic string of numbers and letters (for example: d1a4f88d2b534c7d91022136fd182532). Open that folder.
  • In the folder, delete all the files named Managed Catalog.[anything]. Also, delete the Previews.db file
  • Launch Lightroom.

 

Let me know how it goes,

Thanks!
Sameer K

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New Here ,
Jan 03, 2023 Jan 03, 2023

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Hello Sameer,

 

I'm having a similar issue, but when I click the Lightroom for web link, it says Lightroom is not available. Then, when I click to see the status page, it says everything is working fine. Could you provide some insight into why this may be happening?

 

Thank you,

Christian

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Adobe Employee ,
Jan 03, 2023 Jan 03, 2023

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Hey @CHRISTIAN27789890vv0l , I've checked your account & it is associated with an enterprise. The enterprise Admin manages your entitlements.
Lightroom Web is one of the optional services: https://helpx.adobe.com/enterprise/using/optional-services.html

 

You may try opening Lightroom Web with a different email to confirm this on a different machine.

Thanks!
Sameer K

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New Here ,
Jan 03, 2023 Jan 03, 2023

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Okay great thanks for your help! Everything seems to be working now.

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