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Lightroom desktop app says I don't have a paid subscription

New Here ,
Aug 09, 2021 Aug 09, 2021

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Even though I have the full version of the app, It keeps saying I need to renew it. I am currently logged in on Adobe Lightroom and Creative Cloud Desktop apps, and I've tried unistalling and relogging on both. Didn't work. Creative Cloud says I have full access, but when I lauch it, It prevents me from using the tools. When I click the Buy Now button, It shows me that I've already bought it, but doesn't change a thing, as It keeps showing me that I need to renew it and blocking my access.

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Adobe Employee ,
Aug 09, 2021 Aug 09, 2021

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Hi,

 

We're sorry that you're not able to use Lightroom desktop using your subscription. It appears that you got the subscription through your School/University & some Educational subscriptions do not include the Lightroom services. For more details, please check: https://helpx.adobe.com/lightroom-classic/kb/lightroom-mobile-available-education-memberships.html

 

You can also check: https://helpx.adobe.com/enterprise/using/kivuto-faq.html

 

Regards,

Nikunj

 

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