Lightroom desktop not syncing

[Jasper_UK]

Hi there,

I winder if you can help - I've just downloaded Lightroom Desktop on my new Macbook and it's not syncing correctly. The sync wheel is spinning without progressing. My Mobile app is working absolutely fine.

Any thoughts?

Thanks

[JP Hess]

Please describe what you mean by not syncing correctly. Not syncing with what? What exact version of Lightroom are you using?

[Jasper_UK]

Thanks for your reply.

So I've attached a screenshot of what is happening. The Cloud wont sync. I've got Lightroom version 4.3.

I've got all my photos and presets and folders on my phone but I can't get them on the same account on my macbook