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Lightroom desktop: "Add Photos" is grayed out

New Here ,
Apr 22, 2019 Apr 22, 2019

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Hi,

 

Im having issues with my lightroom since i downloaded it through my schools liscencing, I can't add photos as the option is greyed out compliately and i can't switch my application to be online instead of offline.

 

Does anyone have any solutions i have already tried reinstalling and resetting prefrences.

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LEGEND ,
Apr 23, 2019 Apr 23, 2019

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Does your school have a teams/corporate licence? Try speaking with your network administrator to ensure there are no blocking restrictions on data uploads and downloads.

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Apr 23, 2019 Apr 23, 2019

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Hi oliviar,

Sorry that you cannot add photos in Lightroom desktop as "Add Photos" option is grayed out and the Library is black.

Could you check and drop a note and describe your license? Is it a normal Photography Program License? Educational? Corporate (Enterprise)?  We've discovered instances of a Corporate license where the issue turned out to be the Corporate Admin controls.  Please reply in to this comment with your license type.

Thanks,

Akash

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New Here ,
Apr 23, 2019 Apr 23, 2019

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Mine is doing the same. I have had lightroom for about a year or more and it's only just started doing this. Quite a pain as I have a load of photos from my latest shoot that need editing!

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Apr 23, 2019 Apr 23, 2019

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Hi bonnies,

Sorry to hear about this. Do you have a corporate license type? If so please check with your Administrator for all required permissions.

If that still does not helps the cause, we have a bug logged in for this issue and our engineering team is working on it.

Here's a similar discussion: Lightroom CC: Add photo button greyed out. I cant import photo | Photoshop Family Customer Community

~Akash

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Advocate ,
Apr 23, 2019 Apr 23, 2019

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It would be really useful to understand how the school has set up access for this LR CC in the first instance.

For example, might there be a copy of LR CC Classic linked / Synced to the LR CC?

Can you post back some information regarding this context as it is missing in the initial post in this thread.

Not to mention Read / Write privileges administered by there school IT which may be an issue.

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Adobe Employee ,
Sep 07, 2022 Sep 07, 2022

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LATEST

If any Windows customer is still experiencing this issue, please try these steps: 

 

  1.  Restart your system
  2.  Uninstall Lightroom Desktop via the Creative Cloud Desktop app
  3.  In File Explorer - go to C:\Program Files\Adobe\
  4.  If you see a folder called "Adobe Lightroom CC",  delete this folder
  5.  Reinstall Lightroom Desktop from the Creative Cloud Desktop app.

 

Please let us know if the problem persists. 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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