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Lightroom, doesn't it acknowledge my payment that I I paid in Galaxy so I can't open it. Any ideas

New Here ,
Jun 27, 2023 Jun 27, 2023

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Lightroom, doesn't it acknowledge my payment that I I paid in Galaxy so I can't access the better functions Any ideas? 

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Adobe Employee ,
Jun 29, 2023 Jun 29, 2023

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Hey, @Scott30742959a5vj. Welcome to the Lightroom community. I'll help you figure this out. I've reviewed your profile & I could not find any active subscriptions.

 

The respective app store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already. Check this page for help with managing your subscription with the Samsung Galaxy store: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-samsung-galaxy-store.html

 

Thanks!
Sameer K

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