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Lightroom error photo

New Here ,
Apr 25, 2022 Apr 25, 2022

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A few day ago, I get 'The photo failed to load'.There was an issue loading the photo. Error Code: A100006." on my LR ios app. Most photos have this message and are not able to sync. I sync photos every day and have never had a problem. How can I solve this problem? pls advise 🙏🏻
lightroom version 7.3.1

9ABB70D9-1BA7-4186-BC6B-5B4411849019.jpeg

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iOS: iPhone , iPadOS

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correct answers 1 Correct answer

Adobe Employee , Apr 27, 2022 Apr 27, 2022

Hi,

we now have an update that fixes this issue (version 7.3.2).

Thanks,
Ignacio

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LEGEND ,
Apr 25, 2022 Apr 25, 2022

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You are in the Lightroom Classic forum, but your question is not about Lightroom Classic. Please post in the "Lightroom (ecosystem)" forum.

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Adobe Employee ,
Apr 25, 2022 Apr 25, 2022

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Hi,

thank you for reporting this, we are working on a fix for this issue which affects HEIC images.

thanks,
Ignacio

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Adobe Employee ,
Apr 27, 2022 Apr 27, 2022

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LATEST

Hi,

we now have an update that fixes this issue (version 7.3.2).

Thanks,
Ignacio

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