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Lightroom errors when importing images from - Sony a7R IV

New Here ,
Oct 25, 2021 Oct 25, 2021

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Hi guys, 

My dad recently purchased a Sony a7R IV, and he is trying to import his shots to Lightroom using. ARW format. And we keep getting (Preview Not Available) and the files cannot be opened by Lightroom.

He is using Lightroom CC 10.0 if im not mistaken. 

Can someone help us out please ? 

 

 

248775135_582382443007276_9137871219719955569_n.jpg

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macOS, Windows

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New Here ,
Oct 25, 2021 Oct 25, 2021

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I got some more information.

 

247894377_606540490703267_6300263156248505727_n.jpg248233048_1704733603058680_97609484769401419_n.jpg248412491_243545681151044_7564888408192664907_n.jpg

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