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Lightroom for Android consistently crashing on cropped photos

New Here ,
Aug 16, 2022 Aug 16, 2022

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Hi,

I've been encountering a bug that made Lightroom for Android hardly usable for me in the few months I used the service. I've reported the bug through the Android crash reporter, until I realized that this might be a more visible place for bug reports.

 

In short: Lightroom Mobile crashes consistently when I open certain photos. It seems to happen only on certain cropped photos, but it happens consistently. I initially thought it affected only the photos that I cropped on mobile, when I changed app view (e.g. swipe to another photo, or go back to the gallery view) before it could be backed up to the cloud. However I recently noticed that it's happening also on some photos that I cropped via web and macOS clients.

 

Rebooting, cleaning the cache, app data, and even reinstalling doesn't help. Updating the app doesn't help either.

 

 

I looked at the ADB logs when the app crashes, and the relevant lines before and after it crashes are:

 

08-16 21:35:12.246 1781 1843 I ActivityTaskManager: Displayed com.adobe.lrmobile/.material.loupe.LoupePhoneActivity: +494ms
08-16 21:35:12.292 20155 20155 I GoogleInputMethodService: GoogleInputMethodService.onStartInput():1956 onStartInput(EditorInfo{inputType=0x0(NULL) imeOptions=0x0 privateImeOptions=null actionName=UNSPECIFIED actionLabel=null actionId=0 initialSelStart=-1 initialSelEnd=-1 initialCapsMode=0x0 hintText=null label=null packageName=com.adobe.lrmobile fieldId=-1 fieldName=null extras=null}, false)
08-16 21:35:12.649 15692 16187 I TIDevAssetImpl: InternalCreateNegative /storage/emulated/0/Android/data/com.adobe.lrmobile/files/carouselDocuments/9a4d00c5405b4d2097fd99f6b45cee19/Originals/2022/2022-08/2022-08-14/DSC06499.ARW 1
08-16 21:35:13.377 15692 15703 I .adobe.lrmobil: NativeAlloc concurrent copying GC freed 634465(50MB) AllocSpace objects, 491(19MB) LOS objects, 75% free, 28MB/114MB, paused 98us,78us total 230.048ms

 

The app crashes at this point, on com.adobe.lrmobile.material.loupe.render.c.onDraw(LrMobile:20). Android terminates it, like if there was a memory access violation in the unmanaged code of the image renderer (called "loupe", if I understand correctly). See below:

 

08-16 21:35:17.042 15692 15692 E AndroidRuntime: Process: com.adobe.lrmobile, PID: 15692
08-16 21:35:17.042 15692 15692 E AndroidRuntime: at com.adobe.lrmobile.material.loupe.render.c.onDraw(LrMobile:20)
08-16 21:35:17.191 15692 15703 I .adobe.lrmobil: NativeAlloc concurrent copying GC freed 148428(6727KB) AllocSpace objects, 25(548KB) LOS objects, 74% free, 29MB/117MB, paused 68us,203us total 234.868ms
08-16 21:35:17.904 1781 4630 W ActivityTaskManager: Force finishing activity com.adobe.lrmobile/.material.loupe.LoupePhoneActivity
08-16 21:35:18.413 1781 1846 W ActivityTaskManager: Activity top resumed state loss timeout for ActivityRecord{becf9c8 u0 com.adobe.lrmobile/.material.loupe.LoupePhoneActivity t34645 f}}
08-16 21:35:18.413 1781 1846 W ActivityTaskManager: Activity pause timeout for ActivityRecord{becf9c8 u0 com.adobe.lrmobile/.material.loupe.LoupePhoneActivity t34645 f}}
08-16 21:35:20.343 1781 4630 W WindowManager: Force finishing activity com.adobe.lrmobile/.material.loupe.LoupePhoneActivity
08-16 21:35:20.343 1781 4630 W InputManager-JNI: Input channel object 'Letterbox_left_ActivityRecord{becf9c8 u0 com.adobe.lrmobile/.material.loupe.LoupePhoneActivity t34645} (client)' was disposed without first being removed with the input manager!
08-16 21:35:20.344 1781 4630 W InputManager-JNI: Input channel object 'Letterbox_top_ActivityRecord{becf9c8 u0 com.adobe.lrmobile/.material.loupe.LoupePhoneActivity t34645} (client)' was disposed without first being removed with the input manager!
08-16 21:35:20.344 1781 4630 W InputManager-JNI: Input channel object 'Letterbox_right_ActivityRecord{becf9c8 u0 com.adobe.lrmobile/.material.loupe.LoupePhoneActivity t34645} (client)' was disposed without first being removed with the input manager!
08-16 21:35:20.344 1781 4630 W InputManager-JNI: Input channel object 'Letterbox_bottom_ActivityRecord{becf9c8 u0 com.adobe.lrmobile/.material.loupe.LoupePhoneActivity t34645} (client)' was disposed without first being removed with the input manager!
08-16 21:35:20.344 1781 4630 W WindowManager: Force finishing activity com.adobe.lrmobile/.material.grid.GridViewActivity
08-16 21:35:20.346 1781 4630 W WindowManager: Force finishing activity com.adobe.lrmobile/.material.collections.neworganize.NewCollectionsOrganizeActivity
08-16 21:35:20.346 1781 5481 W InputDispatcher: Letterbox_top_ActivityRecord{becf9c8 u0 com.adobe.lrmobile/.material.loupe.LoupePhoneActivity t34645} has FLAG_SLIPPERY. Please report this in b/157929241
08-16 21:35:20.351 1781 2016 E ActivityManager: Skip compaction since UID is active for com.adobe.lrmobile
08-16 21:35:20.370 1781 4630 I ActivityManager: Killing 15692:com.adobe.lrmobile/u0a436 (adj 900): crash
08-16 21:35:20.391 1781 1844 W InputManager-JNI: Input channel object 'a0a8d5c Application Error: com.adobe.lrmobile (client)' was disposed without first being removed with the input manager!
08-16 21:35:20.493 1781 1847 W InputManager-JNI: Input channel object 'c60933f com.adobe.lrmobile/com.adobe.lrmobile.material.loupe.LoupePhoneActivity (client)' was disposed without first being removed with the input manager!
08-16 21:35:20.495 1781 1847 W InputManager-JNI: Input channel object 'ed3949d com.adobe.lrmobile/com.adobe.lrmobile.material.grid.GridViewActivity (client)' was disposed without first being removed with the input manager!
08-16 21:35:20.496 1781 1847 W InputManager-JNI: Input channel object 'cb4c980 com.adobe.lrmobile/com.adobe.lrmobile.material.collections.neworganize.NewCollectionsOrganizeActivity (client)' was disposed without first being removed with the input manager!
08-16 21:35:21.369 1781 8120 V ActivityManager: Got obituary of 15692:com.adobe.lrmobile
08-16 21:35:21.370 1781 8120 D ConnectivityService: ConnectivityService NetworkRequestInfo binderDied(uid/pid:10436/15692, [NetworkRequest [ LISTEN id=8792, [ Capabilities: INTERNET&NOT_RESTRICTED&TRUSTED&NOT_VPN&FOREGROUND&NOT_VCN_MANAGED Uid: 10436 RequestorUid: 10436 RequestorPkg: com.adobe.lrmobile UnderlyingNetworks: Null] ]], android.os.BinderProxy@aab44)

 

Then the app automatically restart. In some cases, after the crash, Android lets me send a crash report, which you should be able to see on your end.

 

Some information about my setup:

Hardware: Pixel 6 Pro.

OS: Android 12, latest stable.

App: Lightroom Mobile for Android version 7.4.1

 

Happy to provide more information or to help debug this issue - this is making my job harder and it's defeating the purpose of using Lightroom CC for me.

 

Thanks

 

TOPICS
Android , Cross-app workflows

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