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Lightroom for iPad cannot use premium features after in-app purchase

New Here ,
Jul 19, 2021 Jul 19, 2021

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Hi,

I am using the latest Lightroom for iPad in my iPad pro iPadOS15.

And I have subscribed the lightroom premium features in appstore, but when I use one of them, the lightroom just tells me that I need to upgrade premium.

While I follow the upgrade procedure, the lightroom tells me that I already have a subscription.

 

I've tried everything I can do:

  • double check the Adobe ID account and Apple ID (the same email address)
  • recover purchase (no purchase is recovered)
  • unsubscribe and re-subscribe
  • log-out and log-in (lightroom account and apple id)
  • reboot the iPad

But none of this helps.

 

I hope someone can help me with this! Appreciate!

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Bug, Problem or error

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correct answers 1 Correct answer

Adobe Employee , Jul 19, 2021 Jul 19, 2021
I've just sent you a private forum message with the Adobe-id which you should use. hope this helps, Guido/ Lr Mobile QE

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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I've just sent you a private forum message with the Adobe-id which you should use. hope this helps, Guido/ Lr Mobile QE

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New Here ,
Jul 19, 2021 Jul 19, 2021

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Thanks a lot!

With your message, I finally figure out what is the problem.

I firstly sign up the lightroom with google account and purchased premium with apple, but 'sign up with google' is no longer available in my iPad, so I switch to sign up with apple. However, the apple uses a different email for me. That's the problem!

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Glad that its working for you now.

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