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Lightroom for iPad cannot use premium features after in-app purchase

New Here ,
Dec 31, 2023 Dec 31, 2023

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Hi,

 

I'm having the same issue except for I verified my email etc. I just can't seem to find the premium features. 

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correct answers 1 Correct answer

Adobe Employee , Jan 01, 2024 Jan 01, 2024

Hey, @Jeremyrp. Welcome to the Lightroom Community. I've checked your account & Lightroom mobile is active.

 

As a primary step, try to sign out & sign in again with the same email you've used to sign in here app & check if that helps. If the issue exists, please directly message me, or you can reach us via Chat, too. Contact our team via live chat for help with plans: https://adobe.ly/41H58xq

 
Thanks!
Sameer K

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Adobe Employee ,
Jan 01, 2024 Jan 01, 2024

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Hey, @Jeremyrp. Welcome to the Lightroom Community. I've checked your account & Lightroom mobile is active.

 

As a primary step, try to sign out & sign in again with the same email you've used to sign in here app & check if that helps. If the issue exists, please directly message me, or you can reach us via Chat, too. Contact our team via live chat for help with plans: https://adobe.ly/41H58xq

 
Thanks!
Sameer K

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New Here ,
Jan 08, 2024 Jan 08, 2024

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Thank you very much this resolved my issue!

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