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Lightroom Frozen after Startup

New Here ,
Jul 31, 2022 Jul 31, 2022

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When starting Lightroom 5.4 (only version 5.0 seems to be working sometimes), it freezes while within seconds after starting it. I can only see the dark background of the UI, however, no photos or further interface is being loaded.

 

Thomas25465267v7ef_0-1659308784042.png

From time to time it loads the previously used photos in the background, but still it is frozen.

Re-/deinstalling, clearing cache etc didn't do the trick.

 

Win 11 Home
NVIDIA GTX 1650

 

Thanks

 

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correct answers 1 Correct answer

Adobe Employee , Aug 02, 2022 Aug 02, 2022

Hi Thomas,

 

Thanks for reaching out. We are sorry for the trouble with Adobe Lightroom. We are here to help.

Could you please confirm if this has started to happen recently, or is it the first time you have launched Lightroom on this machine? Do you use a VPN or any other protective/antivirus software that may interfere with the internet configuration of your device?

 

Before further troubleshooting, we must ensure you have all the data backed up locally or on the cloud.

You can log on to Ligh

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Hi Thomas,

 

Thanks for reaching out. We are sorry for the trouble with Adobe Lightroom. We are here to help.

Could you please confirm if this has started to happen recently, or is it the first time you have launched Lightroom on this machine? Do you use a VPN or any other protective/antivirus software that may interfere with the internet configuration of your device?

 

Before further troubleshooting, we must ensure you have all the data backed up locally or on the cloud.

You can log on to Lightroom Web (https://lightroom.adobe.com) to check and confirm everything is synced.

 

Try these steps:

Go to the following location

  • C:\Users\<Username>\AppData\Local\Adobe\Lightroom CC
  • Press the Windows > Enter 'Run' > Type %localappdata%\Adobe
  • Rename the Lightroom CC folder as 'Lightroom CC.old' (add .old at the end)
  • Restart Lightroom.

 

Let us know how it goes.
Thanks!
Sameer K

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