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Lightroom healing tool does not perform the editing action

Community Beginner ,
Dec 30, 2020 Dec 30, 2020

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The healing tool does not work even though I do have the premium version of LR (mobile version). The other premium tools does. It shows up the circles to heal, I can work with the picture, but then nothing happens, it just stays the same. Any idea what's wrong, please? 

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correct answers 2 Correct answers

Adobe Employee , Jan 05, 2021 Jan 05, 2021
Are you saying that when you confirm the healing changes with the bottom right checkmark that no changes are applied. Could you give us some more background about the failure you were seeing. - Guido/ Lr Mobile QE

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Community Beginner , Jan 05, 2021 Jan 05, 2021
Hello, yes exactly. When I apply and then confirm changes with the right bottom :ballot_box_with_check: nothing happens and the pucture stays the same as was. I tried many times with different photos. I even tried to start the app again, even to completely shut the phone down. It doesn’t apply the healing changes when I use the circle and same with the area. Just nothing happens after. Best, Tereza Tereza Kerle

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Adobe Employee ,
Jan 05, 2021 Jan 05, 2021

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Are you saying that when you confirm the healing changes with the bottom right checkmark that no changes are applied. Could you give us some more background about the failure you were seeing. - Guido/ Lr Mobile QE

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Community Beginner ,
Jan 05, 2021 Jan 05, 2021

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Hello,
yes exactly. When I apply and then confirm changes with the right bottom :ballot_box_with_check: nothing happens and the pucture stays the same as was. I tried many times with different photos. I even tried to start the app again, even to completely shut the phone down. It doesn’t apply the healing changes when I use the circle and same with the area. Just nothing happens after.

Best,
Tereza


Tereza Kerle

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Community Beginner ,
Jan 05, 2021 Jan 05, 2021

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Oh, as you see I am a total newbie in this forum. Accidentally I shared from my mail and did not realized, that my contact data will be visible in forum and not just in your mail. And not able to delete the answer. After you read it, as an Adobe expert, could you please delete this if possible? Thank you. (Blushing.) 

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Community Beginner ,
Jan 13, 2021 Jan 13, 2021

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Could the issue be connected with the cloud synching? The app is somehow stucked on synching and still shows 93% and as it says that the changes will appear after, this might be interconnected problem? How can I force the app to make progress in this cloud synching? It is still the same for weeks... no progress. Thank you for your kind answer, Tereza

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New Here ,
Jan 13, 2021 Jan 13, 2021

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When I aplly the changes, it only says." Adjustment changes pending to be synced." Shall I uninstall the app and install it again? 

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Community Beginner ,
Jan 13, 2021 Jan 13, 2021

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Problem solved, thank you. 

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