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Lightroom is getting hanged while using mask & crop tool (Windows 11)

New Here ,
Nov 28, 2022 Nov 28, 2022

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When I am using crop and mask tool, LR is getting hanged. I am using windows 11 now. Using windows 10 this problem is not there

 

 

 

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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Hi there,

 

Thanks for reaching out.

Which version of Lightroom are you using? What type of file are you working with? Did the issue start after the Windows 11 update?

Go to Lightroom's Preferences > Performance, uncheck Use Graphics Processor, and restart Lightroom.

If you are on Lightroom Classic: You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e.

Please back up your presets prior to resetting the preferences.

 

Let us know how it goes.

Thanks! 

Ranjisha

 

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