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10

Lightroom keeps crashing on AMD GPU

Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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Good Afternoon

 

If I try to select subject or healing spot  or anything like this and my lightroom will crash immidiately.

 

I tried it on both new and classic Lightroom

I have the latest  GPU drivers:

 

Source
Adobe Lightroom

Summary
Stopped responding and was closed

Date
‎27.‎02.‎2024 17:25

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\Adobe\Adobe Lightroom CC\lightroom.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: lightroom.exe
Application Version: 7.2.0.0
Application Timestamp: 65ccfa98

 

my System Info:

Lightroom version: 7.2 x64 [ 20240214-0910-27200e9 ] (Feb 14 2024)
NGL Version: 1.36.0.9
WF Version: 6.2 3d4e7aa
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Operating system: Windows 10
OS Version: Windows 10 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO / AMD Ryzen 7 5800X3D 8-Core Processor
Logical processor count: 16
Processor speed: 3.4 GHz
Built-in memory: 32686.2 MB
Real memory available to Lightroom: 32686.2 MB
Real memory used by Lightroom: 718.0 MB (2.1%)
Virtual memory used by Lightroom: 1008.8 MB
Memory cache size: 687.8 MB

Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16343MB (0%)

Displays: 1) 2560x1440, 2) 2560x1440
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info: DirectX: AMD Radeon RX 7900 XTX (31.0.24019.1006) - 24 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\samue\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\samue\AppData\Local\Adobe\Lightroom CC\Data


Hang Signature: 696d
Hang Type: 134217728
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 2055
Additional Hang Signature 1: 696dcf1875cf53b4d620ee04a5e1c2c6
Additional Hang Signature 2: a088
Additional Hang Signature 3: a088838e0d1fa92d7abae1ee3d0b2382
Additional Hang Signature 4: 696d
Additional Hang Signature 5: 696dcf1875cf53b4d620ee04a5e1c2c6
Additional Hang Signature 6: a088
Additional Hang Signature 7: a088838e0d1fa92d7abae1ee3d0b2382

Extra information about the problem
Bucket ID: fbf07e4d3ff675b80ca7af0eeefaa87b (2064811432846469243)

 

My GPU is 7900XTX also working with the latest drivers that released today.

I did a clean reinstall of the drivers with DDU. I reinstalled Lighroom more than once.

No change at all.

 

My lightroom is broken for a couple of months now. I cant work like this at all.

I would really appericiate the help.

 

Thank you

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Windows

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Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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Sadly the program hangs up itself, so no crash dialog.

My Lightroom easily crashed over 50 times in the last 4 months and there is not a single report on the email?

I already posted the Microsoft ones above.

 

 

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Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

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No crashes under 7.2 - unless you have an alternate email to try. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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Thats the only Email I use for my Lightroom.

The windows crash report doesnt do anything to help?

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Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

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Go to your Start Button, type "winver" and report back the version number that appears, please. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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Saaamchan_0-1709224380541.png

There you go 🙂

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Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

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Thanks looks like it meets spec. Thank you.

 

At this point, I would investigate AMD. I've seen reports recently that the latest driver has a few issues, and folks are successfully reverting a version or two. Is that possible?


Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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While this is possible I dont really want to revert.

 

So you think the problem lies on AMDs side?

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Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

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I have no evidence other than other customer's anecdotal reports over the past week. 

 

Other than reverting your driver and evaluating, the process goes like this for the next steps: 

Close Lightroom
Restart your machine
Open Lightroom

Induce failure

Collect diagnostic log

 

I think those next steps are premature to verifying the previous failure on both the current version of the driver and a prior version of the driver. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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Ok if I can manage to get a crash report from Lightroom itself I will come back.

Thank you for your time

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