LIGHTROOM MOBILE APP NOT IMPORTING DNG PRESET FILES

[Bethany5E82]

Hello all, i need your expertise!

I purchased some presets this afternoon to use in lightroom mobile app. I have downloaded the file and unzipped it. I then trasferred the unzipped file to my dropbox account, and attempted to upload the DNG files to lightroom (I have done this in the past before with no issues)

HOWEVER...

I saved the files from my dropbox mobile app onto my camera roll (these dng images show up as a grey square on my camera roll) Once in lightroom, after I attempt to upload the files from my camera roll i simply get a message saying 'IMPORT FAILED'.

I have never encountered this issue before, i have an iPhone XR, fully updated with latest software updates and no issues with lightroom before...any ideas what could be going wrong?

[Skyler0101]

I am having this same exact issue as well. Someone please help

[Skyler0101]

Except I have an LG V60 phone

[selondon]

Hi Bethany,

It's pretty strange that they appear as grey in the camera roll. Have you tried importing direct from Dropbox via the Files app or if you have Cloud Storage importing via a browser at http://lightroom.adobe.com/