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Lightroom Mobile crashes every time I open it

New Here ,
Mar 04, 2023 Mar 04, 2023

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I am using an iPhone 13 ProMax, and never had any issues with Lightroom mobile app. Then I recently upgraded to iOS 16.3, and now every time I open Lightroom, it immediately crashes within a second or two of opening. I have rebooted the phone, deleted and reinstalled the app. Still the same outcome. I have not been able to use Lightroom for awhile, and it's an app I depend upon and pay for!!!

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iOS: iPhone

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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Welcome to the Lightroom Community. What version of Lightroom are you working on?

 

Log on to Lightroom Web (https://lightroom.adobe.com) & check for all the images that have synced & uploaded to the cloud.

  • Try keeping the device in Flight Mode & without internet when you launch Lightroom.
  • Instead of using Social sign-in options (Apple, Facebook, Google, try using Adobe sign-in.
  • Try this in the settings of your iPhone.

    • Go to Settings > Lightroom > Photos
    • Set 'Allow Photos Access' to 'All Photos'
    • Restart the device.

 

Let me know how it goes.

Thanks!
Sameer K

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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

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Hello @Nick287088879fq8 

Is this still happening?  Does it help to take the latest iOS 16.3.1 update, or the latest Lightroom iOS app released yesterday?

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Adobe Employee ,
Mar 15, 2023 Mar 15, 2023

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This is odd, do you see this crash happening during the splash screen or while you are seeing the app UI?

thanks,
Ignacio 

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