Lightroom Mobile crashes every time I open it

[Nick287088879fq8]

I am using an iPhone 13 ProMax, and never had any issues with Lightroom mobile app. Then I recently upgraded to iOS 16.3, and now every time I open Lightroom, it immediately crashes within a second or two of opening. I have rebooted the phone, deleted and reinstalled the app. Still the same outcome. I have not been able to use Lightroom for awhile, and it's an app I depend upon and pay for!!!

[Sameer K]

Welcome to the Lightroom Community. What version of Lightroom are you working on?

Log on to Lightroom Web (https://lightroom.adobe.com) & check for all the images that have synced & uploaded to the cloud.

• Try keeping the device in Flight Mode & without internet when you launch Lightroom.
• Instead of using Social sign-in options (Apple, Facebook, Google, try using Adobe sign-in.

• Try this in the settings of your iPhone.

  • Go to Settings > Lightroom > Photos
  • Set 'Allow Photos Access' to 'All Photos'
  • Restart the device.

Let me know how it goes.

Thanks!
Sameer K

[Sameer K]

Welcome to the Lightroom Community. What version of Lightroom are you working on?

Log on to Lightroom Web (https://lightroom.adobe.com) & check for all the images that have synced & uploaded to the cloud.

• Try keeping the device in Flight Mode & without internet when you launch Lightroom.
• Instead of using Social sign-in options (Apple, Facebook, Google, try using Adobe sign-in.

• Try this in the settings of your iPhone.

  • Go to Settings > Lightroom > Photos
  • Set 'Allow Photos Access' to 'All Photos'
  • Restart the device.

Let me know how it goes.

Thanks!
Sameer K

[Sameer K]

Welcome to the Lightroom Community. What version of Lightroom are you working on?

Log on to Lightroom Web (https://lightroom.adobe.com) & check for all the images that have synced & uploaded to the cloud.

• Try keeping the device in Flight Mode & without internet when you launch Lightroom.
• Instead of using Social sign-in options (Apple, Facebook, Google, try using Adobe sign-in.

• Try this in the settings of your iPhone.

  • Go to Settings > Lightroom > Photos
  • Set 'Allow Photos Access' to 'All Photos'
  • Restart the device.

Let me know how it goes.

Thanks!
Sameer K

[Charlie.D]

Hello @Nick287088879fq8 

Is this still happening?  Does it help to take the latest iOS 16.3.1 update, or the latest Lightroom iOS app released yesterday?

[Ignacio B.]

This is odd, do you see this crash happening during the splash screen or while you are seeing the app UI?

thanks,
Ignacio