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Lightroom Mobile Doesn't import cr3 files

New Here ,
Jul 19, 2020 Jul 19, 2020

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hi all!

 

It seems like lightroom mobile doesn't see .cr3 raw files as a supported file anymore. 

 

  • Yesterday (July 18, 2020) i could import .cr3 into lightroom without a problem. But after updating that isn't possible anymore.

 

Is there a fix for this, i don't  have a computer nearby  and really want to edit my photos

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Android, Import and share, Mobile, Problem or error

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Adobe Community Professional ,
Jul 26, 2020 Jul 26, 2020

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Which device are you using Lightroom on?

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New Here ,
Sep 26, 2020 Sep 26, 2020

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I have the same issue with LR Mobile on iPad Pro 11 with latest iOS and LR updates. 
I'm using a card reader and importing directly into LR. CR2's are fine. 

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New Here ,
Sep 30, 2020 Sep 30, 2020

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iPad Pro 11" (see my post)

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New Here ,
Aug 04, 2020 Aug 04, 2020

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Hello

I have same problem. Cant upload cr3 files from canon r and rp to latest lightroom mobile ether web or app. There is upload failed error. Android 9 stock oneplus 3T

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Adobe Employee ,
Aug 04, 2020 Aug 04, 2020

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Hi Maciej P

 

Are you importing RAW from Canon EOS R. If yes please read below article for possible explanation

https://helpx.adobe.com/x-productkb/multi/editing-canon-dual-pixel-raw-cr2.html

 

Canon RP should ideally not show any error. 
However, importing CR3 in general has issue because of Android system limitations. Please read below article for possible solution:

https://helpx.adobe.com/lightroom-cc/kb/unable-to-import-raw-android.html

 

Regards,

Abhinav

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Adobe Employee ,
Aug 04, 2020 Aug 04, 2020

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Hi joanverhulst,

 

Since the 5.3.1 release, due to some Android OS compliance requirement, the app allows import of those raw files that can be recognized by the Android OS as images. 

Please read this article: https://helpx.adobe.com/lightroom-cc/kb/unable-to-import-raw-android.html for possible solution.

 

Regards,

Abhinav

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New Here ,
Aug 04, 2020 Aug 04, 2020

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Hello, thanks for fast response. Share, add to Lr funkcion helped a lot. Thanks

 Best regards

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Adobe Employee ,
Aug 04, 2020 Aug 04, 2020

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Hi joanverhulst,

 

Since the 5.3.1 release, due to some Android OS compliance requirement, the app allows import of those raw files that can be recognized by the Android OS as images. 

Please read this article: https://helpx.adobe.com/lightroom-cc/kb/unable-to-import-raw-android.html for possible solution.

 

Regards,

Abhinav

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New Here ,
Nov 07, 2020 Nov 07, 2020

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But the same problem occurs with EOS RP and IOS (14.1) its' not just an Android problem. 

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New Here ,
Aug 05, 2020 Aug 05, 2020

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I have the same issue too. I am using Lightroom mobile on my iPad Pro 2020.  The CR3 raw files thumbnails dont show images. Only JPEG files show thumbnails. When I select the Raw files to try to import them from my SD card, an error message appears. The pictures are taken from my new Canon R5.

 

Adobe, please help offer any advice on how to fix this. Thanks

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Adobe Employee ,
Oct 01, 2020 Oct 01, 2020

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Hi,

which iOS version are you using?
Does the Photos app show thumbnails for these photos?

Thanks,
Ignacio

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New Here ,
Oct 01, 2020 Oct 01, 2020

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I'm having the same or similar problem. Canon EOS RP, raw files, I have the newest IOS update installed. I just bought this camera new, I was on a Sony before. So I'm not sure if I'm dealing with a Lightroom problem but I suspect it to be so. It imports only a handful of the photos I select for import and then gives me the message "some photos could not be copied. you can now safely disconnect the device". Have retried several times.

I need this to work urgently. Help?

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Participant ,
Jan 03, 2021 Jan 03, 2021

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Well this is a huge problem. Yes I can import one file with the Gallery app workaround. But usually I copy over a lot more and can't add them one by one.

 

Otg is also not an option, I'm using wifi to transfer the files, this needs to be fixed somehow, importing raws on the go is one of the major reasons to use this app. 

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New Here ,
Feb 14, 2021 Feb 14, 2021

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Hi have the same problem

Canon eos rp

Android device 

 

Can't import cr3 files to lightroom mobile 

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Community Beginner ,
Mar 07, 2021 Mar 07, 2021

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I'm on Android 11 now and the files are not supported. The know workaraounds are not solution if I transfer the photos by wifi and don't want to add them one by one.

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Community Beginner ,
May 14, 2021 May 14, 2021

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LATEST

Any news on that topic? I allready dread the day when I'm out only with my mobile devices, having to batch rename CR3 into CR2. I guess when I'm back at home and downloading them onto my PC I just can't rename them back, because LR would probably be unable to keep the developing settings attached. But I also don't like the fact of renaming the file format, it might have consequences in the future.

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