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Lightroom Mobile doesn't sync and crashes

New Here ,
Aug 01, 2023 Aug 01, 2023

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Lightroom mobile doesn't sync with my cloud recently. I can't see any of my sync files. Also it crashes when I try to load an image from my phone. 

I use Sony A7IV work on raw files. All of my files sync in the cloud, I confirmed in the website. 

 Version 8.4.2

 

Please see attached video where app crashes several times in 30 seconds. 

 

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Adobe Employee ,
Aug 08, 2023 Aug 08, 2023

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Hey, @Animertrex. Welcome to the Lightroom Community. Thanks for the details & the videos you've shared already.

 

Here are three things that can help:

  • Have you tried to sign out of Lightroom & sign in again? Give it two tries or sign out & sign in again.
  • Try keeping the device in Flight Mode & without internet when you launch Lightroom.
  • You've checked the cloud already & you're sure everything is backed up to the cloud; try reinstalling Lightroom.

 

If none of the above steps help, please send me the Diagnostic logs for Lightroom.

1 - Click on the menu button (three lines) > tap & hold the grey LR icon at the top.
2 - Click on Send Feedback > 'Generating logs, please wait to finish > send this to me via email
at - Sameerk@adobe.com 
Subject: Include your Adobe ID & device name here.

Thanks!
Sameer K

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