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Lightroom Mobile failing to import photos saved from Instagram

Community Beginner ,
Aug 27, 2021 Aug 27, 2021

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I'm using a Samsung Galaxy S9 and the Lightroom Mobile app on my phone has been updated to v6.4.0 — which, if I'm not mistaken, is the latest version of the app.

 

Everything was working fine before. However, as of today (27/08/21), I receive the error "Photos failed to import" whenever I try to import photos saved from Instagram.

 

I have tried logging out and back into the app, as well as clearing the app's cache, but nothing has worked so far. This issue currently only occurs with photos from Instagram; I'm still able to import other photos successfully.

 

I haven't encountered this over the past few years of using Lightroom Mobile. Is there a way to resolve this problem?

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Adobe Employee ,
Aug 27, 2021 Aug 27, 2021

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Hi, sorry you're having trouble. I was not able to reproduce this issue. Would you please post the specific steps you took including screenshots or a screen recording? 

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Community Beginner ,
Aug 28, 2021 Aug 28, 2021

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Hi! Here are 2 screen recordings of both a failed and succesful import.

 

As seen in the video of the failed import (Lightroom-Issue_Failed-Import), the image I selected is saved from Instagram. Whereas in the video of the successful import (Lightroom-Issue_Successful-Import), the image is taken with my own camera app.

 

Really hope there's a way to fix this issue! 

Thank you 🙂

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Can you tell us what version of Instagram you are using?

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Community Beginner ,
Aug 31, 2021 Aug 31, 2021

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I'm using version 202.0.0.37.123

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New Here ,
Sep 01, 2021 Sep 01, 2021

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Anche io ho lo stesso problema! 

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New Here ,
Aug 31, 2021 Aug 31, 2021

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Salve a tutti! 

Ho un problema con l'app di Lightroom nell'importazione di alcune foto.

Se importo foto fatte dalla fotocamera, me le Importa tranquillamente. Se le. Importo da una foto fatta da una storia instagram (fatto fino a un mese fa) mi dice importazione foto non corretta e ovviamente non mi carica nulla.

Qualcuno può dirmi cosa devo fare e quale è il problema?

Grazie ❤️

 

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Adobe Employee ,
Sep 01, 2021 Sep 01, 2021

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Would either of you be willing to provide a diagnostic log so our developers can investigate further? If so, please send it to lrreview@adobe.com  

 

Steps to generate Log File:
1. Open Lr Mobile settings
2. Long press the "Lr" icon at the top left
3. Tap "Send Feedback"
4. Wait for email client to open to complete

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Community Beginner ,
Sep 02, 2021 Sep 02, 2021

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Hi! I've just sent in a diagnostic log to the email you've stated. Thank you for your help!

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New Here ,
Sep 02, 2021 Sep 02, 2021

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Come posso risolvere il problema? 

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Adobe Employee ,
Sep 02, 2021 Sep 02, 2021

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@default64ewcgrbhnsi  You can send us a diagnostic log using the instructions listed above.

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New Here ,
Sep 07, 2021 Sep 07, 2021

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Hola me esta pasando lo mismo. Como soluciono? 

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