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Lightroom Mobile has reset

New Here ,
Oct 22, 2020 Oct 22, 2020

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I use Lightroom mobile 5.4.2 on IOS, a while ago I did not use it and had more than 500 photos and presets saved in the app, now when I go back in, everything is deleted and is reset and I would like to recover all that. It seems bad to me how the app works.

Thanks.

TOPICS
Bug, iOS, Mobile, Problem or error

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Adobe Employee ,
Oct 22, 2020 Oct 22, 2020

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Hi,
 
can you please specify with what you mean with when you "go back in"?
Does it mean that you started the app again or that you had to log in again?
Did you uninstall the app in between usage?

Thanks,
Ignacio

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New Here ,
Oct 22, 2020 Oct 22, 2020

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I mean when I started the app again, I didn't uninstall the app and the time period without using it was like 15 days or a little more.

 

Thanks,

 

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New Here ,
Nov 09, 2020 Nov 09, 2020

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Hi, still no response and my error remains unsolved.

What can I do?

 

Thanks,

Gabriel

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