Lightroom Mobile iOS on iPad: Error T20200121

[cristiane84231248]

 

Hello all, I edited a photo on my iPad Pro but when I checked the photo much later on my iPhone I received the attached error message and the photo showed as unedited. So I clicked on the Reset button on my iPhone and edited the photo again, went back to the iPad and now the message is on my iPad and the photo is unedited. Anyone know how to resolve this please? I checked apps across both iOS devices and laptop and all are up to date.

[Akash Sharma]

Hi there,

Sorry that you're still facing the error code t20200121 while using Lightroom mobile app on your iPad.

Please note that this is an old known issue with Lightroom mobile  but has been resolved. However, it was partially fixed in one of our precious updates. There will be another update in the future fixing the rest of the cases. 

If you are not using the latest version of Lightroom mobile app, please update from the PlayStore. Here's the feedback discussion where we are monitoring this issue: https://feedback.photoshop.com/conversations/lightroom-mobile/lightroom-mobile-error-t20200121/5f5f4... 

Thanks,

Akash