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Lightroom Mobile (IPAD) : sync very slow

New Here ,
Aug 11, 2023 Aug 11, 2023

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I use an IPAD Pro 12.0 from 2023 and Lightrrom Mobile (1Gb cloud option).

I transfer the files (DNG Raw) from the SD card directly from the LR app. Then, when I am back home, connected to the Wifi, the sync with the cloud starts. 

But it's so slow ! Almost 20 minutes for a 60Mb file ! IT's not related to the upmload speed from my internet provider, as it works so fast with wetransfer or other file transfer apps (onedrive...). I also use the PC laptop app, and the transfer is OK, not as slow as with the ipad app. But the problem is : I have 220 files in the sync queue form the ipad app, so I need to wait that these are fully transfered...

I can't see a solution from what I found on this help community... Am I alone ? 

 

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Community Beginner ,
Oct 24, 2023 Oct 24, 2023

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You're surely not alone. 
I'm working on an Ipad pro 11' from 2020, latest LR mobile version and I just upgraded from 20gb to 1tb, so there were about 8000 jpgs (10-15mb/file) to sync. It has been running for 2 full days and it syncs about 600 files per day. It's terribly slow. I don't even want to imagine if I'd shoot raw and a client is waiting for the upload. 
My wifi and internet is stable and fast, and performs very well with things like wetransfer or icloud.

i saw earlier reports on this matter with VERY similar situations and explanations, dating back to 2018 at least. I also saw one thread being locked by an Adobe employee saying that he can hardly imagine that the problems of today are the same as back then, which I personally strongly question. 

Paying for storage is fair, but I'd expect a lot more from the speed for this price, and from a name as adobe. Any solutions or info on upcoming updates, anything, is highly appreciated. 

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Community Beginner ,
Oct 25, 2023 Oct 25, 2023

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I just realised I had an email some months ago that 'sync files' will be diecontinued from feb 1, 2024, and now I wonder what I'll be paying for with a 1TB subscription??

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Adobe Employee ,
Oct 25, 2023 Oct 25, 2023

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Community Beginner ,
Mar 25, 2024 Mar 25, 2024

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No you are not alone. I have a very similar setup to you and just started to use LR on iPad pro. I have just got home where I have a fast fiber network. Uploading 500 raw files is taking a very, very long time. It has been running for an hour now and has managed just 25 files. The upload seems to be running in bursts and then showing no progress for minutes at a time. Not what I was hoping for!

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Community Beginner ,
Mar 29, 2024 Mar 29, 2024

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I have the same problem! Just returned from a trip with 2k images imported directly to LR for iPad, now home and syncing and it looks like it's uploading 1 file every 20 minutes. This is ridiculous. I'm in Australia and on a 'very fast' internet plan.

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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I have spent a lot of time trying to sort this out, bith doing online research and spending hours with Adobe Helpdesk. You will probably find that this is linked to Sync Issues. If you go online and view your photos (https://lightroom.adobe.com) and then go to All Photos>Sync Issues it is likely you will see a whole bunch of photos. There are a number of community articles on this issue. If you get lucky and delete the photo that is blocking your sync then the whole thing will ease up and go quickly. But Adobe could not guarantee that I would not lose the photos and edits that I had done on iPad. I ended up just wating for 700 files to sync at which point the sync issues all eventually cleared.

 

This is very frustrating and I still don't have a fix that I can trust. Syncing 200 files today gave me 66 sync issues that I just had to wait to clear again.

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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Discovered the same, and I think you can only see these sync issues on the web version of LR. But adobe's solution is a bad one. I'm not gonna delete a bunch of photo's with the risk of losing them, esp when it's large amounts. 
in the end I waited too and after a month or 2 I finally had it functioning again. 

Still, in the back end this should be addressed and resolved.

 

[abuse removed by moderator]

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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I had an interesting exchange with Adobe Help on this. They recommended deleting the sync issues and also all photos in the deleted folder. I asked them to confirm I would not lose any images and edits....they wouldn't do that. I suspect the files and edits would be gone.

I agree @luked16882878 that the quickest solution is to delecte and upload direct to LR, but I had done a ton of edits that I didn't want to lose. This is really poor and is clearly an issue many of us are having. What I don't get is what these sync issues are. Today as a test I literally uploaded 200 files onto the iPad and then started the sync (no edits, no deletes, nothing). The upload took hours and genereted 66 sync issues. How? Why?

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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Their sync platform clearly is no where near up to scratch. I was uploading my images to dropbox each night as an added backup, and could upload 2-300 60Mb A7RIV files within an hour. I'm glad I have that backup (as well as physical as my hard drive failed!!), I can confirm that deleting the sync issue files also removed them from my iPad library and all the edits are gone.

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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I found some old photos in the sync issue folder, and delete them. That left around 2.5k images which were uploading at around 2 per half hour!!! It is faster for me to delete them all from the lightroom ipad/online lose all the edits I did on the trip and uploading them directly into lightroom classic, then re-editing. I can't wait a month or two for them to sync!!

 

This is terrible.

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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When I spoke to Adobe they told me you need to delete them and then delete them from deleted (if you see what I mean). This is when I started to get nervous, but it may work for you.

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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I did that, but now I've deleted all of my images and all edits, so I guess any NEW images may upload properly. I'll see what happens on my next trip!! 

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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These options might work for LR desktop+ipad users (however annoying and cumbersome it is), but as an ipad only LR user (at the moment at least) it's not even close to a solution. It's just deleting everything and trying to upload it again, facing the exact same problem. 

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