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Lightroom Mobile not downloading images (Android)

New Here ,
Jul 13, 2022 Jul 13, 2022

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Olá, tenho usado o Adobe LightRoom há 4 anos e nunca tive problemas com a app. Recentemente, comecei a ter problemas em descarregar as fotos da minha galeria para a as poder editar normalmente. Preciso de ajuda, pois a aplicação fica a processar e nunca dá para descarregar fotos para edição. 


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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi there,

 

Sorry to hear about the trouble with Lightroom. We're here to help.

Which version of Lightroom Mobile and Android are you using? Did you change the network connection and check if that helps? Would you mind sharing more details on what exactly happens when you try to download? 

What is your device specification? How much free storage do you have?

 

Please go to lightroom.adobe.com and check if your assets are updated there; if it is synced, please re-install the application once.

 

Let us know how it goes.

 

Thanks

Ranjisha

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New Here ,
Jul 14, 2022 Jul 14, 2022

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Olá!
O meu telefone é o Huawei P30 Lite e a versão que tenho instalada do Adobe
Light Room é a 7.4.1.
Já verifiquei se é da Internet e não é.
Gostava de perceber se é da incompatibilidade da aplicação com o meu
telemóvel.
Sempre usei a aplicação e agora é que estou a ter problemas, acho estranho.
Obrigada pela ajuda

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