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Lightroom Mobile not importing images because it incorrectly tags them as duplicate

New Here ,
Jun 29, 2023 Jun 29, 2023

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Lightroom for mobile (android) is frequently blocking import of images because it thinks they're duplicates, but they absolutely aren't. There's no way I can see on the mobile interface to stop this behaviour.

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Adobe Employee ,
Jun 30, 2023 Jun 30, 2023

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Hi @OriHaruyuki 

 

Thanks for reaching out. We understand it can be frustrating when Lightroom for mobile on Android mistakenly blocks the import of images, thinking they are duplicates when they are not. Let's try to sort this out.

 

Does this happen when you try to import images in Lightroom Web (https://lightroom.adobe.com/)? 

Here are a few troubleshooting steps you can try:

Start by clearing the cache and data of the Lightroom app. Go to your device's Settings > Apps > Lightroom > Storage, and then tap on "Clear Cache" and "Clear Data." This action will remove any temporary files or settings causing the issue. Please note that clearing data will remove any locally stored presets or settings, so back up any important data beforehand. If this doesn't work, try reinstalling the application.

 

Let us know how it goes.

 

Best,

Ranjisha

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