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Lightroom mobile not working no previous images/files showing. (Android)

New Here ,
Aug 30, 2022 Aug 30, 2022

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Can anyone help with why lightroom mobile just looks like this??

 

used it successfully for years then I bought a new phone and since then its spent multiple days just like this..I can't access anything from my phone despite being signed in. 

 

yes I've reinstalled re started and resigned in all multiple times.

 

I'd be so glad of any help. its easier to contact the dead than it is to get help from Adobe themselves.

 

 

{Title edited by Moderator}

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Adobe Employee ,
Aug 30, 2022 Aug 30, 2022

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Hi there,

 

Thanks for highlighting this. We understand your concern.

Which version of Lightroom Mobile did you download? Are you able to import images?

Which device are you using? And do you have your work stored on an external SD Card? 

Please try clearing the cache and resigning in.

Let us know if it helps.

 

Thanks,

Ranjisha

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New Here ,
Aug 30, 2022 Aug 30, 2022

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Can anyone help with why lightroom mobile just looks like this??

 

used it successfully for years then I bought a new phone and since then its spent multiple days just like this..I can't access anything from my phone despite being signed in. 

 

yes I've reinstalled re started and resigned in all multiple times.

 

I'd be so glad of any help. its easier to contact the dead than it is to get help from Adobe themselves.

 

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Guide ,
Aug 30, 2022 Aug 30, 2022

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Try posting in this forum, it's for Lightroom mobile: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based/ct-p/ct-lightroom?page=1&sort=latest_...

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-8700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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Where did you instal the Lightroom app from? Is it the most current version? How much free space is on your phone? Can you access the settings in the Lightroom app to clear the cache?

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